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4WD Direct Quality 4x4 Suspension lift kits Caloundra

  SHIPPING, RETURNES & WARRANTY 

SHIPPING POLICY

  • All orders taken by 4WD DIRECT and in stock are mostly shipped within 24-48 or up to 72 hours in peak periods during workdays, Mon - Fri 8.00 am to 5.00 pm.

  • 4WD DIRECT mainly despatch via ARAMEX COURIERS, COURIERS PLEASE, FEDEX / TNT ROAD, STARTRACK ROAD (certain areas) or STARTRACK PRM (for some small items of 1-5kg only).  We rarely use Australia Post – only for some destinations for small items only as the need arises.

  • A tracking number will be issued to the purchaser no more than 8 hrs after dispatch from our premises.

  • Unless Free Freight is offered to your destination, the freight cost will be advised to you prior to despatch by phone or email and you will be able to cancel your order if necessary.

  • If Nobody is available to sign for the goods or ATL Authority has Not been given,  you will incur a Redelivery Fee in these situations.  This Fee can range from $20.00-$40.00 depending on the Carrier / Goods.  This is only available to the same address.

  • If through a fault of 4WD DIRECT an item is not in stock when stated it is, we will offer a Backorder of the item and ship when available.

RETURNS POLICY

  • Note - Returns are separate from Warranties, If you have a warranty issue please see the Warranties Section.

  • Returns are items purchased from 4WD DIRECT that you no longer require or wish to use.

  • Returned items must be Unused and Unfitted and in Original unmarked Packaging.

  • Items purchased from 4wd direct may be returned up to 14 days from the invoice date. 

  • All returns must be authorized by 4WD DIRECT before being returned, an RFC Number will be issued by us.

  • A refund or exchange will be offered for the purchase price of the item.

  • NOTE:  Freight expenses will not be refunded and are the responsibility of the purchaser.

WARRANTY POLICY

  • All products sold by 4WD DIRECT are covered by each Manufacturers Warranties and are guaranteed against faulty workmanship and parts as stated by the manufacturers on the packaging of their products.  

  • If there is no stated warranty by the manufacturer, 4WD DIRECT will warranty the product against faulty workmanship and parts for a period of 12 Months or 20,000 kms whichever comes first.

  • Warranty covers only faulty workmanship and or parts but does not cover premature ware or failure through abuse or unintended use.

  • Products deemed to be warranty claims must be returned to 4WD DIRECT and then returned to the appropriate manufacturer for Inspection and assessment before a replacement, repairs or refund are given.

  • Warrantied items may at the concession of the manufacturer be repaired (not replaced) and returned to the purchaser in good and usable condition.

  • Before products are returned for assessment a Warranty Return Number MUST be issued by 4WD DIRECT, please phone or email us before returning items.

  • Items are to be returned to our warehouse only at:  UNIT 1 / 27 ENTERPRISE STREET KUNDA PARK QLD 4556 or as per Our Directive on a case by case situation (See Note, Below). 

  • Any Labour, Shipping/Freight, Removal, Installation or other Incidental Costs are the responsibility of the Purchaser 

  • NOTE:   In some cases, it may (with the consent of the manufacturer) be possible to process a Warranty Claim by providing Digital Photos of a failed item.  Usually only where distance is hindering the reasonable time and or expense of returning the item.

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