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4WD DIRECT WARRANTY POLICY

4WD Direct only supply products from reputable companies. Therefore, all products supplied by 4WD Direct are guaranteed to be of good quality and workmanship. All products are covered to the same extent as each manufacturer's warranty statement /period. Please be aware that the warranty period may vary for the range of products we supply.

However,4WD Direct will guarantee all products it sells for a minimum of 12 months/20,000k from the date of purchase. In many cases, this warranty period may extend to 24 months/40,000k or even up to 36 months/60,000k as set by each manufacturer's individual policy for a particular product.

Please feel free to ask us for the warranty cover on any products you wish to purchase from us. In some cases, the purchaser will be responsible for return freight charges until the verification of the warranty claim is substantiated. In some cases, manufacturer's may have an agent closer to you in your state. In that instance, it may be deemed that it is quicker
to resolve any claim by returning the product to that agent. Please contact 4WD Direct in the first instance to discuss any warranty issues, as you will require a Warranty Authorisation Number prior to returning /shipping any item for claim.

4WD Direct will not accept responsibility for any products shipped/returned without the above authorisation number as it
will not be logged in our system without an authorisation number!


4WD DIRECT REFUND /RETURNS POLICY

4WD Direct only sell quality products that have been tried and proven for the applications they are listed for.4WD Direct is happy to refund or exchange any goods that are damaged in transit under our FREE SHIPPING Policy, goods that are faulty or prove to be totally unsatisfactory for the intended use as listed by us, providing they are UNUSED, IN ORIGINAL
PACKAGING AND IN AS NEW CONDITION.

Please note that 4WD Direct will only accept the cost of return shipping on FAULTY GOODS only, once the item has been verified as faulty. We will not accept the cost of returned goods for which the customer has simply changed his/her
mind or are no longer required. In those cases please contact 4WD Direct in the first instance to discuss the matter with us and obtain an RFC Number.4WD Direct will not accept any responsibility for products shipped /returned without an RFC authorisation number as it will not be logged in our system without an authorisation number!

4WD DIRECT CUSTOMER SERVICE POLICY

4WD Direct undertakes to supply any products ordered, as soon as possible, subject to availability and freight transit times to your locality. In most instances we will ship products within 24 hours (1 working day) from receipt of your order and payment confirmation / clearance unless that product is temporarily out of stock, in which case you will be notified by
email /phone accordingly to make other arrangements or effect a refund on your purchase, if requested by the client.

It is our aim in all instances to offer the quickest possible despatch of all orders!
If you require your goods urgently, please let us know and we will make every effort to accommodate your requirements.
Please note that no goods will be despatched until we have received clearance on your payment!
In the case of Bank and Personal Cheques, this may take from 3-5 working days!

 

Phone:      1300 881 481 
Call Australia wide for just the cost of a local call!

Email:  info@4WDdirect.com.au


4WD Direct 2014